Effective Date: July 19, 2026
Wio ("Wio," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when using the Wio platform and website.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use Wio.
Wio is a software platform for creating websites and digital experiences through a visual editor.
Wio is developed and operated independently and provides its services online through the Wio website and application.
Depending on how you use Wio, we may collect the following types of information.
When you create a Wio account, we may collect information such as:
When you purchase a Wio subscription or other paid Wio product, payment processing may be handled by our payment service provider, including Creem.
We do not store your complete payment card number or other sensitive payment credentials on Wio's servers when those details are processed directly by the payment provider.
We may receive information necessary to identify and manage your transaction and subscription, such as:
Wio may store content and information that you create or upload through the platform, including websites, pages, designs, text, images, media, templates, and other project-related content.
When you access Wio, we may automatically receive certain technical information, such as:
This information may be used to operate, secure, maintain, and improve the platform.
We may use information we collect to:
We do not sell personal information to third parties.
Wio uses third-party payment services to process payments and subscriptions.
Payment information may be processed by our payment provider, including Creem, in accordance with its own privacy policy and applicable terms.
Wio receives and processes the information necessary to identify customers, confirm transactions, manage subscriptions, and provide purchased services.
Wio may use cookies, local storage, session technologies, and similar mechanisms necessary to operate the platform.
These technologies may be used for purposes including:
We may update our use of these technologies as the Wio platform develops.
We may share information with service providers that help us operate Wio, such as providers for:
These providers are given access only to information reasonably necessary to provide their services.
We may also disclose information when required by law, legal process, or when reasonably necessary to protect the rights, security, and property of Wio, our users, or others.
Content that you create using Wio may be stored on our systems so that we can provide the services you request.
You retain ownership of the content you create, subject to any third-party rights or licenses applicable to that content.
You are responsible for ensuring that the content you upload, create, publish, or distribute through Wio does not violate applicable laws or the rights of others.
We use reasonable technical and organizational measures designed to protect information from unauthorized access, alteration, disclosure, or destruction.
However, no internet-based service can guarantee absolute security.
Users are responsible for maintaining the security of their account credentials and should notify us promptly if they believe their account has been compromised.
We retain information for as long as reasonably necessary to provide Wio services, maintain business and transaction records, resolve disputes, enforce agreements, maintain security, and comply with applicable legal obligations.
When information is no longer reasonably required, we may delete or anonymize it in accordance with our operational and legal requirements.
Depending on the applicable law and circumstances, you may have rights concerning your personal information, including the ability to:
Some information may need to be retained where required by law or where reasonably necessary for legitimate business purposes.
Wio is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to Wio inappropriately, please contact us so that we can review the situation.
Wio may use third-party services to provide functionality necessary to operate the platform.
Third-party services may process information in accordance with their own privacy policies and terms.
Wio does not control the privacy practices of independent third-party services.
Because Wio and its service providers may operate using infrastructure located in different countries, your information may be processed or stored outside your country of residence.
Where required, we will take reasonable measures to handle such information in accordance with applicable privacy requirements.
We may update this Privacy Policy from time to time as Wio develops or as legal and operational requirements change.
When we make material changes, we may update the Effective Date displayed at the beginning of this policy and provide additional notice where appropriate.
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:
Wio Support
Email:
[email protected]