1. Organize around employee questions
Group material into practical areas such as starting work, everyday processes, support, and policies. Put frequently needed information where staff can reach it quickly.
2. Separate policy from explanation
Label formal policies and identify their owner or source. Add plain-language summaries for orientation, but do not let a summary replace the approved policy text.
3. Design for search and access
Use descriptive headings, short sections, and a contents route that works on smaller screens. Provide an accessible alternative for essential information that would otherwise appear only in an image or downloadable file.
4. Set review ownership
Show when content was last reviewed and who maintains it. Confirm location-specific requirements with qualified HR and legal advisors, and remove superseded copies when policies change.
